Riliv — a UX Case Study

6 min readMay 2, 2022

Riliv is a Pioneer in mental health in Indonesia (source).

⚠️ Disclaimer: Riliv does not do this. None of the contents, fonts, or colours belongs to me. I used them purely for learning purposes.

Riliv offers a range of services for mental health, such as meditation, consultation, to company service. The main idea behind Riliv is to bring Indonesia to be a happier and mentally healthier Indonesia.

✨ My Proposal

I choose my proposed idea because as Riliv’s LinkedIn page suggests, it wants to be a one-stop solution for Indonesia’s mental health and well-being. The proposed ideas would support Riliv’s mission in a) offering an SOS feature, and b) giving users the freedom to choose the duration of their meditation.

🎢 UX Workflow

I did the study for the duration of 3 (+2 days for interview) and the framework that I used followed the Design Thinking with steps mentioned below:

1 — Empathize

💭 User Interview

Click here for the Research Plan and the Interview Script. Or, you can view them here:

and for the interview’s script:

😮 Empathy Map

Based on the User Interview, I personify the users with User Persona (Peppy). I tried to put myself in her shoes and find out what she would say, think, do, and feel.

📌 Pain points

From the User Persona, we found out about what could be a potential blockage or pain points that she might encounter.

Seeing as Riliv already has a feature to track down users’ moods, the design solutions that can be proposed would exclude the Mood Tracker.

🎫 User Story

🎭User Persona

🎠 User Journey Maps

Step by step for Peppy to meditate along with her mood is displayed in the User Journey Maps.

From the User Journey Map, we can see that the steps needing improvements are when Choosing the Meditation and the Meditation itself.

In Choosing the Meditation, Peppy could browse through Riliv’s features but because she was in the middle of urgent help, she’d have no calmness needed to go through the paths in the current Riliv application. The solution for this problem is to make a shortcut for ‘SOS Meditation’.
In the Meditation activity, Peppy might be irritated because her negative feelings hadn’t gone away but the meditation is over already. The solution for this problem is to make choices for the duration of meditation.

2 — Define

🔎 Problem Statement

💡 Value Preposition

3 — Ideate

🏸 Competitive Analysis

A Competitive Analysis had been conducted, and we can see that only a third of Riliv’s competitors that had one of the proposed ideas.

👓 How Might We

Brewing all of the insights into one, we can come up with a How Might We statement, which is an analytical technique relying on actionable questions asked from a particular point of view on a specific problem.

In our case, the How Might We can be seen below.

⏰ Crazy 8s

Crazy 8’s is a technique done to exercise and challenge the Designer (🙋‍♀️) to sketch eight distinct ideas in eight minutes. The sketch can be seen below:

⚙ Information Architecture

Some changes are proposed, in which the SOS Meditation could be put on the On-Boarding Page for easy access. Following, the duration choices can also be applied in the regular meditation section.

4 — Prototype

Remembering our Problem Statement,

then our Goal Statement is:

🎿 User Flow

📓 Lo-Fi Prototype

🛠 Iteration #1

The Design Critique session pointed out that users need to be able to have control of the speed of the audio, and whether they like to rewind or restart the audio. The evaluation then applied to the design and can be seen below:

🖼 Hi-Fi Prototype

5 — Testing

Research Study Plan

The Research Study Plan can be seen here, or you can view it below:

I use maze.co (preview here) to evaluate the prototype which prompts are being assigned as mentioned in the UX Research Study Plan above.

Single Ease Question

Single Ease Question indicates that the ‘SOS Meditation’ might still need work because it cannot be found easily (Task 1). After deeper research, it was revealed that this feature needs more explanation or education from Riliv so that it can be utilized fully. In Task 2, where people was being asked to choose their time preference to meditate, there was no difficulty found.

System Usability Scale

System Usability Scale (SUS) Score currently is 65 while the proposed idea results in 70. This indicates that the proposed feature might be more usable for users and is feasible to be developed.